Privacy Policy
Last updated: September 27, 2025
This privacy policy describes how polariou. (“we”, “us”, “our”) processes personal data when you visit our website, make a purchase or otherwise interact with us (collectively “Services”).
1. Responsible person
Polariou GbR
Schillerstrasse 22
71088 Holzgerlingen
Germany
Email: support@polariou.com
2. What data we process
Contact & order details:
Name, address, email address, telephone number, delivery/billing address, order information and payment confirmations (no complete card or account details are stored).
Account details (optional):
Login details, passwords, security information.
Support communication:
The content of your requests and communication metadata.
Usage data:
IP address, device and browser data, referrer URL, interaction data, cookies/pixels.
3. Purposes & Legal Basis
Contract & processing (Art. 6 para. 1 b GDPR):
Order processing, shipping, returns, payment processing, customer account, notifications.
Operation & Security (Art. 6 para. 1 f GDPR):
Website operation, functionality, error analysis, fraud prevention.
Communication & Support (Art. 6 para. 1 f GDPR).
Marketing (Art. 6 para. 1 a/f GDPR):
Emails, SMS and online advertising (can be unsubscribed at any time).
Legal obligations (Art. 6 para. 1 c GDPR).
4. Cookies & Tracking
We use cookies and similar technologies to operate, measure and improve the website.
Details about Shopify cookies can be found in Shopify's official legal notices.
You can delete or block cookies in your browser – some functions may then be limited.
5. Disclosure to third parties
We only share personal data with:
Service provider:
Shop and IT hosting (e.g. Shopify), payment providers, logistics/dropshipping, customer support, email/SMS services, analytics tools.
Business and marketing partners (only with consent or legal basis).
Corporate group / Data processor:
e.g. Helix Capital Limited.
Legal reasons & transactions:
Authorities, legal proceedings or company acquisitions/M&A.
We do not sell personal data .
Data will only be shared for advertising purposes if there is a corresponding legal basis or if you have opted out.
6. User-generated content
Ratings, reviews, or comments may be publicly visible.
Please do not publish any sensitive or confidential data there.
7. International Data Transfers
If data is transferred to countries outside the EEA, we use appropriate safeguards such as EU standard contractual clauses , unless an adequacy decision exists.
8. Storage duration
We only store personal data for as long as it is necessary for the above-mentioned purposes or as required by law.
This includes commercial and tax law obligations, dispute resolution and enforcement of legal claims.
9. Your rights under the GDPR
Under the legal conditions, you have the right to:
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Information
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Correction
-
deletion
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restriction
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Data portability
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Objection (especially to direct marketing)
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Revocation of granted consent (with effect for the future)
To exercise your rights, please contact us at: support@polariou.com
We may need to verify your identity.
You will not suffer any disadvantages by exercising your rights.
Right to lodge a complaint: With your competent data protection authority.
10. Safety
We implement appropriate technical and organizational measures to protect your data.
Please note that no internet transmission method is completely secure.
Therefore, do not send sensitive data via unsecured channels.
11. Minors
Our services are not intended for persons under the age of 16.
If any data has been collected, please contact us to have it deleted.
12. Changes to this declaration
This privacy policy may be updated.
The current version with the specified date "Last Updated" always applies.
13. Contact
For questions or concerns regarding data protection: